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Refund Policy
Refund Policy for LW Injury Support and Advocacy
At LW Injury Support and Advocacy, we are committed to providing valuable services that empower and support injury victims throughout their claims journey. Because of the personalized nature of our services and the preparation involved in each session, we have outlined the following refund policy:
1. Single Sessions (e.g., Claim Clarity Session, Insurance Process Coaching)
Refunds are available only if the session is canceled at least 24 hours before the scheduled appointment time. If the session is canceled within less than 24 hours, or if the client does not show up for the session, the service fee will be non-refundable. If LW Injury Support and Advocacy must cancel due to unforeseen circumstances, clients will be offered either:
A full refund, or The opportunity to reschedule at no additional cost.
2. Service Packages (e.g., Claim Confidence Package, Full-Service Advocacy Package)
Once the first session or service deliverable has been completed, the package becomes non-refundable. If a client wishes to cancel prior to starting any sessions or receiving services, a refund may be issued minus a 10% administrative processing fee.
All package sessions must be utilized within six months from the date of the first session unless otherwise agreed upon in writing. No partial refunds will be provided for unused sessions after the 6 month window expires.
3. Digital Products (e.g., PDFs, E-books, Templates)
All digital product sales are final. Due to the immediate access and nature of digital downloads, no refunds, exchanges, or cancellations will be granted after purchase.
If you experience any technical issues downloading your product, please contact our support team, and we will promptly assist you.
4. Exceptional Circumstances
We understand that life can be unpredictable. In rare cases of exceptional circumstances (e.g., serious illness, family emergencies), refund requests will be considered on a case-by-case basis. LW Injury Support and Advocacy reserves full discretion in approving or denying any such requests.
5. How to Request a Refund
All refund requests must be submitted in writing to:
📧 lwht2007@gmail.com
Please include your full name, service or product purchased, date of purchase, and reason for the request.
6. Timeline for Processing Refunds
Approved refunds will be processed within 7–10 business days from the date of approval and will be returned via the original method of payment.
Quick Notes for Clients:
By purchasing a service or product from LW Injury Support and Advocacy, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy. We are committed to ensuring a positive experience and will always aim to resolve any concerns promptly and fairly.